Terms of Service

These terms are a contract between you and Mars AI Technology Solutions Limited, a company registered in England and Wales under company number 14863498, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

By using our websites, requesting a quote or ordering services you accept these terms. Where we agree a written proposal, order or statement of work with you, that document takes precedence over these terms to the extent of any conflict.

Mars AI provides technology services including web and mobile development, ERP and CRM integration, workflow automation, design, search and social marketing, and managed hosting products such as cloud hosting, VPS, dedicated servers, domains and business mail.

The scope, deliverables, timeline and fees of each engagement are defined in the applicable proposal or order. Stages we submit for approval are deemed accepted when you approve them or start using them in production.

Some services are delivered on infrastructure operated by third parties, such as data centre operators, domain registries and network providers. Where a third party's own terms necessarily apply to a resold component, for example a domain registration, we will tell you and those terms pass through to you.

We remain your point of contact and manage these providers on your behalf. We are not responsible for outages caused solely by a third-party provider, but we will work to restore service and, where available, pass on the benefit of the provider's own remedies.

You are responsible for:

• keeping your account credentials confidential and telling us promptly about any suspected unauthorised use;
• keeping the contact and billing information you give us accurate and current;
• obtaining the rights and permissions for any content, data or materials you provide to us;
• maintaining your own copies of content you control, unless a managed backup service is part of your order.

You must not use our services to host or transmit unlawful content, infringe intellectual property rights, distribute malware, send unsolicited bulk mail, or interfere with networks or other customers.

We may suspend or terminate services that breach this section. Where practical we will warn you first, but we may act immediately if the breach creates legal exposure or risk to other customers.

Fees are set out in the applicable proposal or order. Recurring services are billed in advance; project work is billed as agreed in the proposal. Unless otherwise agreed, invoices are payable within 30 days.

Overdue amounts may accrue interest at 4% per year above the Bank of England base rate. We may suspend services on accounts that remain overdue after notice. Fees are non-refundable except where these terms, the applicable order or the law provides otherwise.

Once you have paid the fees for an engagement in full, the intellectual property in the bespoke deliverables we created for you is assigned to you. We keep ownership of our pre-existing tools, frameworks, templates and know-how, and grant you a licence to use them as embedded in the deliverables.

Open-source and third-party components remain subject to their own licences, which we identify on request. We may describe your project in our portfolio and marketing only with your consent.

Each party will keep the other's confidential information secret, use it only for the engagement, and protect it with at least reasonable care. This does not apply to information that is public, already lawfully known, or that must be disclosed by law.

This obligation continues after the engagement ends.

Each party will comply with applicable data protection law. Where we process personal data on your documented instructions as part of a service, we act as your processor and a data processing agreement applies; a copy and our list of sub-processors are available on request.

You are responsible for having a lawful basis for the personal data you pass to us. Our own use of personal data is described in our Privacy Policy.

Support is provided on business days, Monday to Friday. Sales enquiries receive a same business day response; support requests are acknowledged within four business hours, with critical issues prioritised.

Hosting products are operated as described on the relevant service page. Planned maintenance is announced in advance where possible. No online service can be guaranteed uninterrupted or error-free.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, neither party is liable for indirect or consequential loss, including loss of profit, business, goodwill or data, and our total aggregate liability under an engagement is capped at the fees you paid for it in the 12 months before the event giving rise to the claim.

You will indemnify us against claims arising from the content, data or materials you provide, or from your use of the services in breach of these terms, except to the extent the claim is caused by our own breach or negligence.

Either party may end a recurring service by giving 30 days' written notice before the end of the current term. Either party may terminate an engagement if the other commits a material breach and does not remedy it within 30 days of written notice.

On termination, unpaid fees for work performed become due. For hosting products we make your data available for export for 30 days after termination, after which it is deleted from our systems.

These terms, and any dispute or claim arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you deal with us as a consumer, this section does not affect statutory rights that apply in your country of residence.