1. General
Mars AI Technology Solutions Limited, registered at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, with registration number 14863498 (hereinafter referred to as "MarsAI"), attaches great importance to the protection of personal privacy. MarsAI strives to inform its customers and users about its services as much as possible, protect their data, and give them control over what happens to it. MarsAI works to manage and use customer data securely, respectfully, and carefully to provide better service to its customers and ensure the best possible experience. MarsAI operates under the principle that everyone should have control over their personal data. Below, you will find information on what data MarsAI collects, why it collects it, how long it is retained, and how you can control it.
MarsAI requests its customers to carefully review this Privacy Policy in conjunction with the General Terms and Conditions for Managed Hosting & Cloud Services and any other terms that may apply to its products and services.
2. Applicability
This Privacy Policy applies to all of our customers (current, former, and future) and all visitors to the MarsAI website.
The European General Data Protection Regulation 2016/679 ("General Data Protection Regulation"), the law of July 30, 2018 ("Law on the Protection of Personal Information"), the law of June 13, 2005 ("Electronic Communications Act"), and accompanying implementation decrees, as well as future amendments, regulate the protection of your personal data.
MarsAI strives to respect customer rights and fulfill its obligations when processing personal data.
3. Processing of personal data and responsibilities
Personal data refers to any information related to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
The personal data collected and processed by MarsAI primarily includes data entered by customers via our website and data obtained by MarsAI from your use of our website and/or our products and/or services.
MarsAI is responsible for processing its customers' personal data for the purposes outlined in this Privacy Policy.
This does not alter the fact that the customer has certain obligations concerning the processing of personal data to use MarsAI products and services. In this capacity, the customer must always obtain the legally required permissions to process end-user personal data where necessary under MarsAI products and services.
4. Purposes
MarsAI processes personal data for various purposes, always processing only the data necessary to achieve the intended purpose.
We use personal data for the following purposes:
When we have your consent;
In the context of preparing or performing our contract;
To comply with the legal or regulatory provisions to which we are subject; and
When MarsAI has a legitimate interest, such as in cases of direct marketing, fraud prevention, internal management, or the monitoring of proper network and information security, always striving to balance this interest with the privacy of the individual concerned.
Where necessary and permitted, MarsAI collects personal data for the following specific purposes:
Processing an application for our products and services.
When you visit our website to gather information and/or request information about our products and services or, for example, when you sign up for the MarsAI newsletter, MarsAI needs your contact details. All information MarsAI obtains from you during the pre-contractual stage will be used solely by MarsAI to provide the requested information in the manner you desire. Furthermore, if you decide to become a MarsAI customer, MarsAI will ask you for a range of personal information, such as your name, address, phone number, email address, and customer number, and MarsAI will also assign specific data to you, such as login information.
Providing the best service and informing about usage options.
MarsAI uses personal data for the installation, maintenance, and support of products and services and for administrative purposes.
Providing information about new products and services.
MarsAI may use personal data to provide information about new products, services, or special promotions (in writing, by phone, or electronically). Of course, you may opt out of receiving such messages (see below).
Monitoring performance.
MarsAI may use personal data and consumer profiles to evaluate its products and services. This includes soliciting feedback on services (for example, through market research), data obtained during customer inquiries, fraud detection, and quality assurance.
Complying with legal obligations.
In many cases, MarsAI is legally obliged to retain and/or transmit certain personal data to government authorities, for example, in the context of general tax and accounting obligations. In the context of a police or judicial investigation, MarsAI may be required to transmit certain data confidentially to authorized authorities.
Monitoring work, testing, and statistics, including trend analysis.
MarsAI may use anonymous, aggregated data to report on internal and external use of its services. This data cannot be traced back to a specific individual. The information MarsAI obtains from these analyses is used to evaluate its current product and service portfolio and adapt to new developments.
5. Security
MarsAI always strives to protect personal data and privacy in both its physical offices and the MarsAI network. MarsAI takes appropriate organizational and technical measures to secure personal data.
MarsAI employees are trained to handle confidential data properly. In projects involving privacy-sensitive information, an assessment of security and data protection is also conducted. MarsAI's information security policy employs specialized personnel who monitor MarsAI's compliance with legal and ethical goals for data security. Additionally, MarsAI employs expert staff responsible for the security of its networks, infrastructure, and information systems. MarsAI uses a variety of technical measures to protect personal data, such as: password protection, hard drive encryption software, firewalls, antivirus software, an intrusion detection and anomaly system, and access control systems for employees.
In the event of a data breach, the customer will be personally notified under the conditions prescribed by law.
The number of MarsAI employees with access to personal information is limited and carefully selected. These employees are only authorized to access personal information to the extent necessary to perform their duties.
The existence and content of personal communications made through the MarsAI network (such as email traffic, hosting...) are protected by telecommunications privacy provisions. This means that, except for legal exceptions, neither MarsAI nor its employees can be aware of the existence or content of such communications.
MarsAI websites sometimes contain links to third-party sites (social media, organizers of events supported by MarsAI), and the use of these sites is not covered by this Privacy Policy. Please carefully read the privacy policies of these sites.
6. Provision of data to third parties
MarsAI does not sell personal data to third parties, and data is only transmitted to third parties under the following circumstances:
To our legal successors and other companies within MarsAI Limited.
MarsAI transmits personal data to any legal successors and affiliated companies (e.g., subsidiaries and sister companies) for the purposes specified in this Privacy Policy.
When necessary for the provision of services.
For certain aspects of our products and services, we collaborate with or outsource to third parties. These third parties are always carefully selected, and a contract always exists between MarsAI and these third parties that complies with applicable regulations. For instance, MarsAI uses service providers for domain name registrations, email services, SSL certificate providers, cloud connection service providers, website builder service providers, online desktop service providers, and online fax service providers. For more information about our subcontractors, feel free to contact us via the contact details in point 10.
If you purchase a MarsAI product or service from a manufacturer or supplier located outside the European Union, additional measures may be necessary to ensure the security of personal data, such as certification under the EU-US Privacy Shield and/or a processor agreement with standard clauses prepared by the European Commission.
If a person refuses to share their information, it is possible that some services can no longer be offered by MarsAI.
When there is a legal obligation.
In this regard, MarsAI refers to point 4 of this Privacy Policy.
When MarsAI or the relevant third party has a legitimate interest.
This only happens when the interests or fundamental rights and freedoms of the individual concerned do not outweigh this interest.
When MarsAI has received the individual's permission.
If MarsAI provides personal data to third parties in other ways, it will be accompanied by an explanatory communication about the third party, the purposes of the transfer, and processing. Where legally required, MarsAI will obtain explicit and clear consent from the data subject. The data subject always has the option to object (see below).
In the case of international data transfers, MarsAI protects all personal data in accordance with the level of protection required by European legislation.
In some cases, MarsAI uses anonymous, aggregated data for commercial purposes or external reporting. This data cannot be traced back to a specific individual.
7. Rights of data subjects
As long as you have these rights under applicable legislation, you may exercise certain rights concerning the processing of your personal data against MarsAI.
You can exercise these rights using the contact details provided in point 10 of this Privacy Policy. MarsAI will respond to such requests and, where applicable laws require, will fulfill or deny such requests, in principle, within one (1) month in accordance with applicable laws.
To exercise your rights and prevent unauthorized disclosure of your personal data, you must verify your identity. Therefore, we ask that you include a copy of the front of your ID card with your request. The request can be sent using the contact details in point 10 of this Privacy Policy.
Right to object
You have the right to object at any time to the processing of your personal data in connection with certain situations based on MarsAI's legitimate interest. If you object, MarsAI will no longer process such personal data unless MarsAI demonstrates compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.
Right of access and transparency
You have the right to access your data (free of charge) and obtain a copy of this personal data. You can also request the following:
• Whether or not we process personal data about you;
• The purposes for which we process it;
• The categories of personal data we process;
• The categories of third parties with whom we share your personal data;
• The source of the processed data;
• What your rights are.
Right to rectification and erasure
As a data subject, you have the right to have incomplete, incorrect, inappropriate, or outdated personal data corrected or completed. To do so, customer services can be contacted, or your data can be changed via the "marsai.eu" online portal. We ask that you notify us if you change your address to keep your information up to date.
Additionally, you have the right to request the deletion of your personal data, and MarsAI will delete your personal data without delay, but only if and when:
1. The personal data is no longer necessary for the purposes for which it was collected;
2. There is no longer any legal basis for the processing;
3. You object to the processing, and MarsAI has no legitimate grounds for processing;
4. The personal data has been unlawfully processed; or
5. Deletion of the personal data is required for compliance with a legal obligation to which MarsAI is subject.
After complying with the deletion request, MarsAI will send you a confirmation message. In cases of partial deletion, MarsAI will also explain why the request could not be fully fulfilled.
Depending on the nature of the request, it is possible that certain services can no longer be provided by MarsAI. It is also possible that MarsAI may not always be able to delete all the requested data to comply with legal obligations (e.g., to comply with accounting and tax obligations, MarsAI must retain invoice data for up to 7 years).
Right to restrict processing
As a data subject, you also have the right to ask MarsAI to restrict the processing of your personal data if and only if one of the following applies:
1. You dispute the accuracy of the personal data, in which case the processing is restricted for a period that allows MarsAI to verify the accuracy of the personal data;
2. The processing is unlawful, and you oppose the deletion of the personal data and instead request the restriction of its use;
3. MarsAI no longer needs the personal data for processing purposes, but you require it for the establishment, exercise, or defense of legal claims;
4. You have objected to the processing, pending verification of whether MarsAI's legitimate grounds override your interests.
In the event of restriction of processing, the data may still be stored by MarsAI.
Right to data portability
For personal data processed (i) in the context of the performance of the contract, (ii) provided by yourself, and (iii) processed by automated means, as a data subject, you have the right to receive this data from MarsAI in a structured, commonly used, and machine-readable format, and to request that this data be transferred directly to another party, if you wish to change providers, where technically feasible.
8. Retention periods
MarsAI retains and processes your personal data for as long as necessary to achieve the purposes described in point 4.
The retention period may vary depending on the purpose, for example, to comply with legal obligations (e.g., to meet our accounting and tax obligations, MarsAI must retain records for up to 7 years) or up to a maximum of 10 years after the termination of your contract due to the legal necessity to provide certain data as evidence in case of disputes. Access to these archived data is, of course, limited.
9. Cookies and website
In addition to the information you voluntarily share with MarsAI when using our websites, MarsAI also collects data through cookies and other technological tools.
Websites
All information, whether in text, file, or image form or any other form, is provided solely for informational purposes by MarsAI.
Anyone interested can review this information, but MarsAI reserves the right to change the rules and conditions of access to the website or restrict access to all or part of the website at any time without prior notice.
Access to specific sections of the website may be subject to the provision of information by the visitor/user. The visitor/user providing the information acknowledges that the information will become the property of MarsAI and, by providing information to MarsAI, expressly consents to its use in accordance with the Privacy Policy.
Access to the specific section of the website using a username and password may be changed or denied by MarsAI at any time, and this will not result in any compensation.
Cookies
Our website uses cookies or similar technologies where information is stored and/or read on the device (for convenience, these technologies are collectively referred to as cookies). For more information about which cookies we use, why we use them, and how you can manage your preferences, please see our cookie policy here.
10. Contact information
Questions or requests regarding personal data or this Privacy Policy can always be directed to the following addresses:
Mars AI Technology Solutions Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom
11. Changes
MarsAI reserves the right to amend this Privacy Policy. Any changes will always be posted on this website before they take effect. We recommend that you review the Privacy Policy regularly to stay informed of any changes.
Mars AI Technology Solutions will donate 0.5% of your purchase to remove CO₂ from the atmosphere. https://climate.stripe.com/Zqbdpu
